Before You Dispute

Saw a charge you don't recognize? It is almost certainly us. Purchases from this store appear on your card or bank statement as: nevlo-store.com . If that
descriptor does not look familiar, it is because it reflects our billing entity,
Dewback Fume Inc, rather than the store name Nevlo Store. Please contact us before opening a dispute or chargeback with your bank. We resolve almost every issue - including refunds, cancellations, wrong or damaged items, and unrecognized charges - faster than the dispute process can, and usually within one business day.

How to reach us:
Email:info@nevlostore.com
Phone:(904) 915-3472
Address: 665 Radnor Lane Jacksonville, FL 32221
Support hours: Monday-Friday, 9:00 AM - 5:00 PM ET

When you contact us, please include the order number, the name and email used at checkout, and the amount charged. Opening a bank dispute before contacting us can freeze the order and
delay any refund you are owed. Give us the chance to make it right first - we will.